The specificity of tools for responding to an emergency call's in the police

Abstract

Service of permanent duty is one of the most important services on which work is performed and the to the police response to an emergency call that service is one of the most important tasks. This paper attempts to provide insight into the organization, activities and work of security services that deal with response to an emergency call, in order to point the necessity of implementing modern services which increase the level of prediction of the situation on the ground in real time and allow adequate time engagement and a more determined - faster reaction. The specificity of tools that should provide the information to the police command staff, which is responsible for the operation in case of an emergency call to the police, is reflected in the degree of accuracy, speed of incoming and the speed of data processing into information useful for constructing images of emergency declared by calling incidental or crisis situation. The aim is to determine the necessary methods and principles required in the implementation of tools for responding to an emergency call. It seems, on the one hand, the analysis of the results of previously implemented tools, both from the aspect of design and implementation, and exploitation as the most important assessment of the real effectiveness of each tool, and, on the other hand, to find the appropriate methodology solutions. Also, the paper presents function of one of the possible scenarios for implementing IKS, which especially divers attention to the security aspects which the necessity of implementation of the IKS is primarily related to the protection of sensitive information and prevent their abuse.

Servis stalnog dežurstva je jedna od najvažnijih usluga na kojima se zasniva rad policije, a odgovor na hitan poziv u tom servisu je jedan od najvažnijih poslova. Ovaj rad pokušava da pruži uvid u organizaciju, poslove i rad bezbednosnih službi koje ce bave odgovorom na hitan poziv, kako bi ukazao na neophodnost implementiranja savremenih servisa koji bi podigli nivo predviđanja situacije na terenu u realnom vremenu i tako omogućili adekvatnije angažovanje i odlučniju - bržu reakciju. Specifičnost alata koji treba da obezbedi informacije komandnom kadru policije, odgovornom za delovanje u slučaju hitnog poziva policiji, ogleda se u stepenu tačnosti, brzini prispeća i brzini obrade podataka u informaciju korisnu za građenje slike o hitnim pozivom prijavljenoj incidentnoj ili kriznoj situaciji. Cilj rada je utvrđivanje neophodnih metoda i principa pri realizaciji alata za odgovor na hitan poziv. To se čini, s jedne strane, analizom rezultata prethodno realizovanih alata, kako sa aspekta projektovanja i implementiranja, tako i eksploatisanja kao najbitnije ocene realne učinkovitosti svakog alata, i, s druge strane, pronalaženjem odgovarajuće metodologije rešenja. U radu je prikazana funkcija jednog od mogućih scenarija implementiranja informaciono-komunikacionih sistema, koja posebno skreće pažnju na bezbednosne aspekte.