Nonverbal communication and security culture in the security of persons and property

Abstract

One of the basic human needs is the need for communication, the need to be in contact with other people. Communication is the basis of all social relations. A number of problems in social communication may be due to lack of adequate and successful verbal communication. Common problems in communication happen because of inaccurate observations (perceptions) and inadequate responses to nonverbal cues in communication. For successful communication, it is not enough that information or message is spoken, but it should be understood and confirmed with nonverbal cues. Verbal messages can be spoken, transmitted, and appropriately received (understood), but will the underlying nonverbal message, that is also carried and transmitted in the context of verbal message, be properly understood? Given the dynamics and the development of the security field that deals with protection of people and property, in the contemporary social circumstances there is a need for skilled and professional staff that are responsible for the protection of people and property. In-depth knowledge of safety protocols/safety culture and understanding of communication skills ensures successful work of all security professionals. Since professionals in the security field in their daily work encounter permanent communication, which in its core involves sending and receiving information through verbal and non-verbal components, this paper analyzes the importance of non-verbal communication for successful implementation of security measures in the protection of persons and property.

Jedna od osnovnih ljudskih potreba je komunikacija, odnosno težnja da se bude u kontaktu sa drugim ljudima. Komunikacija je osnova za sve društvene odnose, a brojni problemi u društvenoj komunikaciji nastaju zbog nedostatka adekvatne i uspešne verbalne komunikacije, zbog netačnog zapažanja i neadekvatnog reagovanja na neverbalne znakove u komunikaciji. Za uspešno komuniciranje nije dovoljno da neka informacija, odnosno poruka bude izgovorena, ona treba da bude praćena i potvrđena neverbalnim znacima komunikacije. Verbalna poruka može da bude izgovorena, prenesena i adekvatno shvaćena, ali da li će biti odgovarajuće shvaćena i neverbalna poruka koja se emituje u kontekstu verbalnog? Imajući u vidu dinamiku i razvoj sistema obezbeđenja lica i imovine u savremenim društvenim okolnostima, nameće se potreba za stručnim i profesionalnim službenicima kojima se poveravaju poslovi obezbeđenja lica i imovine. Poznavanje bezbednosne kulture i komunikacijskih veština predstavlja osnovu uspešnog rada službenika obezbeđenja. Budući da je pri svakodnevnom obavljanju poslova u sistemu obezbeđenja prisutna permanentna komunikacija koja podrazumeva slanje i primanje informacija kroz verbalnu i neverbalnu komponentu razmene informacija, u radu se analizira značaj neverbalne komunikacije za uspešno ostvarivanje bezbednosti u sistemu obezbeđenja lica i imovine.