Use of the Kotter’s model in the quality audit of organizational changes of the MOI of Serbia

Abstract

Recent changes in the organization of the Ministry of Interior, which occurred at the end of 2018, imposed a need to check their effectiveness and justification. Without considering the question of what the political set is in power, the satisfaction of employees must be taken into consideration first and foremost. In particular, it must be borne in mind that, according to the data of some police unions, over 8,000 Interior Ministry employees have written complaints about new employment solutions. In order to check the quality of these changes, the Kotter’s change management model was used to make them successful. Thirty years of research by leadership researcher John Kotter have proven that 70% of all major change efforts in organizations fail. Following the 8 Step Process outlined by Kotter, organizations can avoid failure and become adept at change. By improving their ability to change, organizations can increase their chances of success, both today and in the future. Without this ability to adapt continuously, organizations cannot thrive. Based on the changes that have been made, it can be determined whether they have been cosmetic, transformational or transactional changes. Or, maybe there were no changes.