TY  - JOUR
AU  - Simić, Goran
AU  - Jeremić, Zoran
AU  - Kajan, Ejub
AU  - Ranđelović, Dragan
AU  - Presnall, Aaron
PY  - 2014
UR  - http://jakov.kpu.edu.rs/handle/123456789/611
AB  - This paper gives a solution for improving e-Government services based on a hybrid approach: multilayered clustering of e-government documents based on fuzzy concepts and application of different text similarity measures. The goal is to reduce time between citizen's questions and government feedback, either completely eliminating or at least minimizing the deployment of subject matter experts. After the problem description, the paper describes step by step the functionality of the proposed system. At the end, concluding remarks emphasize some important features of the given approach and potential for future research.
PB  - Budapest Tech, Budapest
T2  - Acta polytechnica hungarica
T1  - A Framework for Delivering e-Government Support
VL  - 11
IS  - 1
SP  - 79
EP  - 96
UR  - https://hdl.handle.net/21.15107/rcub_jakov_611
ER  - 

@article{
author = "Simić, Goran and Jeremić, Zoran and Kajan, Ejub and Ranđelović, Dragan and Presnall, Aaron",
year = "2014",
abstract = "This paper gives a solution for improving e-Government services based on a hybrid approach: multilayered clustering of e-government documents based on fuzzy concepts and application of different text similarity measures. The goal is to reduce time between citizen's questions and government feedback, either completely eliminating or at least minimizing the deployment of subject matter experts. After the problem description, the paper describes step by step the functionality of the proposed system. At the end, concluding remarks emphasize some important features of the given approach and potential for future research.",
publisher = "Budapest Tech, Budapest",
journal = "Acta polytechnica hungarica",
title = "A Framework for Delivering e-Government Support",
volume = "11",
number = "1",
pages = "79-96",
url = "https://hdl.handle.net/21.15107/rcub_jakov_611"
}

Simić, G., Jeremić, Z., Kajan, E., Ranđelović, D.,& Presnall, A.. (2014). A Framework for Delivering e-Government Support. in Acta polytechnica hungarica
Budapest Tech, Budapest., 11(1), 79-96.
https://hdl.handle.net/21.15107/rcub_jakov_611

Simić G, Jeremić Z, Kajan E, Ranđelović D, Presnall A. A Framework for Delivering e-Government Support. in Acta polytechnica hungarica. 2014;11(1):79-96.
https://hdl.handle.net/21.15107/rcub_jakov_611 .

Simić, Goran, Jeremić, Zoran, Kajan, Ejub, Ranđelović, Dragan, Presnall, Aaron, "A Framework for Delivering e-Government Support" in Acta polytechnica hungarica, 11, no. 1 (2014):79-96,
https://hdl.handle.net/21.15107/rcub_jakov_611 .