A Framework for Delivering e-Government Support
Abstract
This paper gives a solution for improving e-Government services based on a hybrid approach: multilayered clustering of e-government documents based on fuzzy concepts and application of different text similarity measures. The goal is to reduce time between citizen's questions and government feedback, either completely eliminating or at least minimizing the deployment of subject matter experts. After the problem description, the paper describes step by step the functionality of the proposed system. At the end, concluding remarks emphasize some important features of the given approach and potential for future research.
Keywords:
e-government / clustering / text similarity / fuzzy clusteringSource:
Acta polytechnica hungarica, 2014, 11, 1, 79-96Publisher:
- Budapest Tech, Budapest
Funding / projects:
- New Information Technologies for Analytical Decision Making Based on Experiment Observation and their Application in Biological, Economic and Sociological Systems (RS-MESTD-Integrated and Interdisciplinary Research (IIR or III)-44007)
Collections
Institution/Community
JakovTY - JOUR AU - Simić, Goran AU - Jeremić, Zoran AU - Kajan, Ejub AU - Ranđelović, Dragan AU - Presnall, Aaron PY - 2014 UR - http://jakov.kpu.edu.rs/handle/123456789/611 AB - This paper gives a solution for improving e-Government services based on a hybrid approach: multilayered clustering of e-government documents based on fuzzy concepts and application of different text similarity measures. The goal is to reduce time between citizen's questions and government feedback, either completely eliminating or at least minimizing the deployment of subject matter experts. After the problem description, the paper describes step by step the functionality of the proposed system. At the end, concluding remarks emphasize some important features of the given approach and potential for future research. PB - Budapest Tech, Budapest T2 - Acta polytechnica hungarica T1 - A Framework for Delivering e-Government Support VL - 11 IS - 1 SP - 79 EP - 96 UR - https://hdl.handle.net/21.15107/rcub_jakov_611 ER -
@article{ author = "Simić, Goran and Jeremić, Zoran and Kajan, Ejub and Ranđelović, Dragan and Presnall, Aaron", year = "2014", abstract = "This paper gives a solution for improving e-Government services based on a hybrid approach: multilayered clustering of e-government documents based on fuzzy concepts and application of different text similarity measures. The goal is to reduce time between citizen's questions and government feedback, either completely eliminating or at least minimizing the deployment of subject matter experts. After the problem description, the paper describes step by step the functionality of the proposed system. At the end, concluding remarks emphasize some important features of the given approach and potential for future research.", publisher = "Budapest Tech, Budapest", journal = "Acta polytechnica hungarica", title = "A Framework for Delivering e-Government Support", volume = "11", number = "1", pages = "79-96", url = "https://hdl.handle.net/21.15107/rcub_jakov_611" }
Simić, G., Jeremić, Z., Kajan, E., Ranđelović, D.,& Presnall, A.. (2014). A Framework for Delivering e-Government Support. in Acta polytechnica hungarica Budapest Tech, Budapest., 11(1), 79-96. https://hdl.handle.net/21.15107/rcub_jakov_611
Simić G, Jeremić Z, Kajan E, Ranđelović D, Presnall A. A Framework for Delivering e-Government Support. in Acta polytechnica hungarica. 2014;11(1):79-96. https://hdl.handle.net/21.15107/rcub_jakov_611 .
Simić, Goran, Jeremić, Zoran, Kajan, Ejub, Ranđelović, Dragan, Presnall, Aaron, "A Framework for Delivering e-Government Support" in Acta polytechnica hungarica, 11, no. 1 (2014):79-96, https://hdl.handle.net/21.15107/rcub_jakov_611 .