Quality Management in Police Stations in the Republic of Serbia

Abstract

Quality or quality management is an organizational segment in connection with emphasis placed on the goal of achieving higher productivity of different organizational systems. Organizations, both productive and serviceable, strive to achieve a higher level of quality in their business by implementing accepted standards. Besides, each business area recognizes the different standards that need to be applied, both at national and global level. During a complex process, from designing needed quality in order to have usable quality, the main goal to achieve is maximizing profit or to maximize number of satisfied users of services. The police organization in the Republic of Serbia, through its organizational units including police stations, aims at achieving the highest level of citizen security. Implementation of the concept of quality and quality management during police and other affairs within the police stations would serve as a useful tool for improving the work process. The practice shows that priority at the police stations in the Republic of Serbia is given to quantitative work results, without significant application of a qualitative approach. Adapted application of the quality management concept in the police stations in the Republic of Serbia would contribute to improving the working process from several aspects, such as greater efficiency and effectiveness, as well as a percentage increase in the satisfaction of citizens by the operation of employees in police stations. The implementation method would also imply the implementation of some of the applicable ISO standards in the field of security.