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Quality Management in Police Stations in the Republic of Serbia

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2018
bitstream_2229.pdf (112.6Kb)
Authors
Kekić, Dalibor
Milenković, Miloš
Conference object (Published version)
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Abstract
Quality or quality management is an organizational segment in connection with emphasis placed on the goal of achieving higher productivity of different organizational systems. Organizations, both productive and serviceable, strive to achieve a higher level of quality in their business by implementing accepted standards. Besides, each business area recognizes the different standards that need to be applied, both at national and global level. During a complex process, from designing needed quality in order to have usable quality, the main goal to achieve is maximizing profit or to maximize number of satisfied users of services. The police organization in the Republic of Serbia, through its organizational units including police stations, aims at achieving the highest level of citizen security. Implementation of the concept of quality and quality management during police and other affairs within the police stations would serve as a useful tool for improving the work process. The practice s...hows that priority at the police stations in the Republic of Serbia is given to quantitative work results, without significant application of a qualitative approach. Adapted application of the quality management concept in the police stations in the Republic of Serbia would contribute to improving the working process from several aspects, such as greater efficiency and effectiveness, as well as a percentage increase in the satisfaction of citizens by the operation of employees in police stations. The implementation method would also imply the implementation of some of the applicable ISO standards in the field of security.

Keywords:
quality / quality management / police station / standard
Source:
Thematic conference proceedings of international significance. Vol. 2 / International Scientific Conference "Archibald Reiss Days", Belgrade, 2-3 October 2018, 2018, 119-128
Publisher:
  • Belgrade : Academy of Criminalistic and Police Studies
Funding / projects:
  • Security and protection of organization and functioning of the educational system in the Republic of Serbia (basic precepts, principles, protocols, procedures and means) (RS-47017)

ISBN: 978-86-7020-408-9

[ Google Scholar ]
URI
http://jakov.kpu.edu.rs/handle/123456789/941
Collections
  • Radovi istraživača / Researchers' publications
Institution/Community
Jakov
TY  - CONF
AU  - Kekić, Dalibor
AU  - Milenković, Miloš
PY  - 2018
UR  - http://jakov.kpu.edu.rs/handle/123456789/941
AB  - Quality or quality management is an organizational segment in connection with emphasis placed on the goal of achieving higher productivity of different organizational systems. Organizations, both productive and serviceable, strive to achieve a higher level of quality in their business by implementing accepted standards. Besides, each business area recognizes the different standards that need to be applied, both at national and global level. During a complex process, from designing needed quality in order to have usable quality, the main goal to achieve is maximizing profit or to maximize number of satisfied users of services. The police organization in the Republic of Serbia, through its organizational units including police stations, aims at achieving the highest level of citizen security. Implementation of the concept of quality and quality management during police and other affairs within the police stations would serve as a useful tool for improving the work process. The practice shows that priority at the police stations in the Republic of Serbia is given to quantitative work results, without significant application of a qualitative approach. Adapted application of the quality management concept in the police stations in the Republic of Serbia would contribute to improving the working process from several aspects, such as greater efficiency and effectiveness, as well as a percentage increase in the satisfaction of citizens by the operation of employees in police stations. The implementation method would also imply the implementation of some of the applicable ISO standards in the field of security.
PB  - Belgrade : Academy of Criminalistic and Police Studies
C3  - Thematic conference proceedings of international significance. Vol. 2 / International Scientific Conference "Archibald Reiss Days", Belgrade, 2-3 October 2018
T1  - Quality Management in Police Stations in the Republic of Serbia
SP  - 119
EP  - 128
ER  - 
@conference{
author = "Kekić, Dalibor and Milenković, Miloš",
year = "2018",
abstract = "Quality or quality management is an organizational segment in connection with emphasis placed on the goal of achieving higher productivity of different organizational systems. Organizations, both productive and serviceable, strive to achieve a higher level of quality in their business by implementing accepted standards. Besides, each business area recognizes the different standards that need to be applied, both at national and global level. During a complex process, from designing needed quality in order to have usable quality, the main goal to achieve is maximizing profit or to maximize number of satisfied users of services. The police organization in the Republic of Serbia, through its organizational units including police stations, aims at achieving the highest level of citizen security. Implementation of the concept of quality and quality management during police and other affairs within the police stations would serve as a useful tool for improving the work process. The practice shows that priority at the police stations in the Republic of Serbia is given to quantitative work results, without significant application of a qualitative approach. Adapted application of the quality management concept in the police stations in the Republic of Serbia would contribute to improving the working process from several aspects, such as greater efficiency and effectiveness, as well as a percentage increase in the satisfaction of citizens by the operation of employees in police stations. The implementation method would also imply the implementation of some of the applicable ISO standards in the field of security.",
publisher = "Belgrade : Academy of Criminalistic and Police Studies",
journal = "Thematic conference proceedings of international significance. Vol. 2 / International Scientific Conference "Archibald Reiss Days", Belgrade, 2-3 October 2018",
title = "Quality Management in Police Stations in the Republic of Serbia",
pages = "119-128"
}
Kekić, D.,& Milenković, M.. (2018). Quality Management in Police Stations in the Republic of Serbia. in Thematic conference proceedings of international significance. Vol. 2 / International Scientific Conference "Archibald Reiss Days", Belgrade, 2-3 October 2018
Belgrade : Academy of Criminalistic and Police Studies., 119-128.
Kekić D, Milenković M. Quality Management in Police Stations in the Republic of Serbia. in Thematic conference proceedings of international significance. Vol. 2 / International Scientific Conference "Archibald Reiss Days", Belgrade, 2-3 October 2018. 2018;:119-128..
Kekić, Dalibor, Milenković, Miloš, "Quality Management in Police Stations in the Republic of Serbia" in Thematic conference proceedings of international significance. Vol. 2 / International Scientific Conference "Archibald Reiss Days", Belgrade, 2-3 October 2018 (2018):119-128.

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