An approach to governance and policy making architectural framework

Abstract

This paper proposes a novel approach to facilitate and foster e-govemment optimization and automation through the use of advanced information retrieval methods and techniques, and advanced Web technologies, as well. The approach suggested in this work aims to enable interactive processes that are simple, effective, and based on the user's needs and capabilities, rather than the government's organizational structure or government business models. It should create the opportunity to evaluate and eliminate redundant or unnecessary steps and processes as well as to reduce costs and cycle times by transitioning from the processes mainly based on human-related work to automated and more intelligent processes.